Returns and refunds are part of the selling journey for an online reseller. You should know that no matter how hard you try, you can’t make every buyer happy and satisfied. There will always be some buyers who will have issues with their purchase and will ask for a refund.
In this guide, we will explain how to refund on Poshmark as a seller and how long it usually takes for Poshmark to refund money to the buyer. So, without further ado, let’s begin!
Can a Seller Give a Refund on Poshmark?
Yes, sellers on Poshmark can offer refunds, particularly in situations where buyers want to return the item. When a buyer opens a return order request, Poshmark sellers have the option to offer a partial refund while letting the buyer keep the item.
The partial refund amount is determined by the seller and will be subtracted from her earnings once the buyer accepts the offer. This provides flexibility for both parties to resolve issues without going through a full return process.
Also Read: How to Cancel an Order on Poshmark
How to Refund on Poshmark as a Seller?
- Log in to your account on the Poshmark app.
- Tap the profile icon on the bottom right of the screen.
- Tap “My Sales.”
- Then, select the item with the return request.
- Go to its “Order Details” page and tap “View Conversation.”
- Once you open the conversation, tap the 3 dot (…) menu on the bottom right of the screen.
- Tap “Offer Partial Refund.”
- Lastly, enter the amount that you want to refund to the buyer and tap “Submit.”
How Long It Takes to Refund on Poshmark?
The time it takes to receive a refund on Poshmark varies depending on your payment method. If the buyer paid using Posh Credits or Redeemable Balance, they’ll typically see the refund back in their account within 1-2 days after the order is canceled.
For credit or debit card purchases, the refund process takes longer. You’ll need to wait 10-14 business days for the refund to appear on your bank statement, as this timing depends on your bank’s processing procedures.
Refund on Poshmark for payments made via PayPal work in two ways. If the buyer paid directly via PayPal, the refund will be available immediately in his PayPal balance. However, if he used a credit card through PayPal, the refund follows the standard credit card timeline of 10-14 business days to appear on the statement, again depending on the bank’s policies.
Does Poshmark Do Free Refund?
Yes, Poshmark offers free refunds when a return request is approved. The marketplace sends buyers with a prepaid shipping label, enabling them to return items for free.
Once the seller receives the returned item, Poshmark processes a complete refund to the buyer. This refund is comprehensive, covering not just the item’s price but also any shipping fees and taxes that were part of the original purchase.
However, if the buyer fails to ship back the item to the seller within 5 days, then the refund amount will be released to the seller’s account.
