How to Cancel an Order on Depop?

Have you bought something on Depop and changed your mind? Or are you a seller who wants to cancel an order on Depop because the ordered item is damaged or no longer in stock?

The process to cancel a Depop order depends on whether you’re buying or selling, how you paid, and whether the seller has shipped the item or not.

Depop doesn’t have a simple cancel button for every order. In many cases, you need to contact the Depop Resolution Centre to cancel an order.

In this guide, we’ll explain in detail how to cancel an order on Depop both as a buyer and as a seller. Moreover, we’ll discuss how to avoid order cancellation problems on Depop.

Can a Buyer Request to Cancel an Order on Depop?

Yes, a buyer can request to cancel an order on Depop after completing a purchase. However, requesting an order cancellation is not the same as cancelling an order automatically on Depop.

Depop buyers themselves can’t cancel an order on Depop. They have to contact the seller and ask him to cancel the order and issue a refund.

Can a Depop Seller Refuse an Order Cancellation Request from a Buyer?

Yes. If a buyer simply changes their mind, Depop does not generally require the seller to issue a refund.

The seller may choose to accept or decline the request, depending on their circumstances and applicable policies.

However, if the item never arrives or is significantly different from its description, the Depop buyer qualifies for protection and can open a formal dispute.

Also Read: How to Send Photos on Depop

How to Cancel an Order on Depop as a Buyer?

When Order is Confirmed But Not Shipped

1. Open the Depop app and tap the “You” tab.

2. Tap on “Purchases” and see your order history.

3. From the order history, find the order that you want to cancel.

4. Open the order page and go to the order chat.

5. Write a polite message to the seller requesting to cancel your order and send it to the seller. Make sure to clearly state the reason why you want to cancel the order.

When Order is Already Shipped

1. Wait for the package to be delivered to your address.

2. Next, contact the seller through Depop in-app chat, explaining that you want to cancel the order and return the item.

3. If the seller agrees to a return, you will need to send the item back to him (In most cases at your own expense).

4. If the seller doesn’t agree to a return and you have a legit reason like items not received, damaged item received, or significantly not as described, then you can open a return request within 30 days.

5. Here’s how to open a return request on Depop:.

A) For Depop Payments: Go to My Depop > Support (or your purchased item) > Need help / Resolution Centre to request a refund claim.

B) For PayPal Purchases: Open a dispute directly through PayPal’s Resolution Centre.

6. If you are returning the item, make sure to ship it back with tracking within 7 days of approval.

How to Cancel an Order on Depop as a Seller?

When Payment Was Made Through PayPal

1. Sign in to your PayPal account.

2. Tap the “Activity” tab and view transaction history.

3. Open the transaction that you want to refund.

4. Tap “Issue Refund” within the transaction page.

5. Enter the refund amount and add a note for the buyer.

6. Next, tap the “Continue” button.

7. Lastly, review the refund details and tap “Issue Refund.”

When Payment Was Made Through Depop Payments

1. Open the Depop app and tap the “My Depop” icon on the bottom right of your screen.

2. Next, go to the “Sold” section.

3. Find the order that you want to cancel and tap “Refund.”

4. Choose whether you want to process a full refund or a partial refund.

5. Complete the process by confirming the refund.

Will the Depop Fee Be Refunded to the Seller?

Yes, Depop refunds the seller’s fees when an order is cancelled, and the buyer receives a refund. However, the Depop refund process depends on the payment method and location.

Depop Payments: Depop automatically refunds the applicable selling fee, including payment processing and boosting fees, after the refund is processed.

PayPal: Sellers generally need to contact Depop Support to claim a refund of the Depop selling fee. They must provide proof of the buyer’s refund and their Depop username.

Can I Refund a Buyer on Depop If I Have a Negative Balance?

Once you confirm the return, the refund amount is taken from your available Depop balance (or charged to your connected top-up card, if you don’t have enough in your balance) and sent to the buyer’s original payment method.

That’s why before refunding the buyer via Depop Payments, you need to link a top-up card (debit or credit card) to your Depop account. This ensures that buyers are refunded even if your Depop balance is insufficient.

So, if your balance is negative (or zero because you already cashed out), the full refund amount will simply be charged to that card. Keep in mind a negative balance itself may also be recovered from your card or future sales, so make sure the card has enough funds to cover both.