Depop Return Policy: Everything You Need to Know

Depop is a online marketplace for both private sellers and registered businesses. That’s why it’s important to know that Depop return policy differs based on the seller’s status. If you’re a private reseller, you aren’t obliged to accept returns or issue refunds, except if the item was inaccurately described or not received by the buyer.

For registered businesses on Depop, specific regulations apply. Buyers can file a return claim within 180 days if the item received differs from the product listing, arrives damaged, or isn’t received at all. In such cases, sellers are obligated to accept the return claim and refund the purchase cost, including the shipping expenses borne by the buyer. However, it’s crucial to obtain proof of damage from the buyer.

But what about returning items for reasons other than those specified above? In these cases, the seller has the discretion to accept or reject the return request.

Exceptions to Depop Return Policy

While most items sold on Depop are eligible for return, certain items fall outside this policy. Perishable items, digital products, and gift cards are non-returnable and exempt from Depop’s return policy.

How to Refund a Buyer on Depop?

For Payments Made with Depop Payments

If the buyer used Depop Payments, sellers must link a top-up card (debit or credit) to their Depop account before issuing refunds. After linking the card, follow these steps:

1. Log in to Depop and navigate to All Sold Items.
2. Select the transaction requiring a refund and click Refund.
3. Choose Full Refund or Partial Refund (if applicable).
4. Verify the details and confirm the refund.

For Payments Made via PayPal

Refunding a buyer who paid through PayPal involves the following steps:

1. Log in to PayPal and access All Transactions under the Activity tab.
2. Select the transaction for the refund.
3. Click on Issue a Refund.
4. Choose either a full or partial refund and proceed.

Note: PayPal fees aren’t refunded upon issuing a refund.

Pro Tips for Sellers

1. Refund via Original Transaction Method: Always refund buyers through the original payment method to prevent scams.
2. Ask for Tracking Numbers: Request the buyer to provide a tracking number for the returning item.
3. Avoiding Returns on Depop

How to Avoid Returns on Depop as a Seller

Preventing returns is ideal, and here’s how sellers can minimize them:

1. Detailed Listings: Provide accurate product descriptions, including size, color, brand, condition, and any damages. High-quality images from various angles aid transparency.
2. Sell Authentic Items: Ensure the authenticity of products and consider including proof for expensive items.
3. Reliable Shipping: Use dependable carriers and furnish customers with tracking numbers.
4. Prompt Communication: Address customer inquiries and concerns promptly.
5. Utilize Depop’s Seller Protection: To qualify for this protection, maintain accurate listings, refrain from selling prohibited items, conduct transactions within Depop, ship promptly, and provide tracking numbers.

Understanding Depop return policy and executing refunds accurately while incorporating preventive measures can enhance a seller’s experience on the platform, fostering trust and satisfaction among buyers and sellers alike.