Buying a new outfit on Poshmark is exciting until the package arrives. You open the box and realize the item is not what you expected. Maybe the color looks different, or there is a hidden stain. Now you are stuck wondering if you can get your money back.
Poshmark has a strict return policy that every buyer and seller should know. However, most sales on the marketplace are final, which feels a bit scary, especially if you are a buyer.
BUT, you don’t have to be scared, as Poshmark offers a safety net called Posh Protect to keep both buyers and sellers safe from getting scammed.
In this guide, we will explain everything you need to know about the Poshmark return policy and how Posh Protect works. So, without further ado, let’s begin.
What is Poshmark’s Return Policy?
Poshmark maintains a firm “all sales are final” policy to keep the marketplace simple and fair, and this policy applies to most purchases.
However, there are four cases in which you are eligible to return the ordered item on Poshmark. These are:
- Undisclosed damage
- Incorrect or missing item
- Item not as described
- Item is not authentic
If you are seller, you should use clear photos and detailed descriptions to prevent any confusion or disputes. If you are a buyer, check every photo and ask the seller if you have any doubt.
Poshmark also does not offer refunds for shipping delays caused by the mail carrier. If a buyer opens a case, they must upload photos and explain the issue to the support team.
If the team verifies the problem, they help the buyer ship the item back for a full refund. Timing is everything when it comes to following these specific rules.
What is the 3 Day Rule on Poshmark?
The 3-day rule on Poshmark is a strict deadline that starts the moment the tracking shows your package is delivered. You have exactly 72 hours to inspect your items and make sure they match the listing.
During this window, you must either accept the order or report a problem through the app. If you do nothing, Poshmark automatically accepts the order for you once the time runs out.
When an order auto-accepts, Poshmark immediately releases the payment to the seller. At this point, the sale becomes final and you can no longer ask for a refund.
This policy helps sellers get their money quickly for successful sales. It also gives buyers enough time to check for any issue with the received order.
What is Posh Protect?
Posh Protect is basically an insurance from Poshmark that covers every single purchase made through the platform. When you buy an item, Poshmark holds your money in a secure spot instead of giving it instantly to the seller.
The seller only gets paid after you confirm the item is correct or the three-day window ends. This protocol guarantees you a full refund if your order never ships or arrives damaged.
It also protects you from counterfeit items or pieces that have undisclosed flaws. You must keep all messages and payments inside the Poshmark app to stay covered by Posh Protect.
Also Read: How Poshmark Algorithm Works
Who Initiates a Return on Poshmark?
The buyer is always the one who must start a return request. If you receive an item with a problem, you are responsible for opening a formal case through the app.
You must include clear photos that show the damage or the wrong item you received. This evidence helps the support team understand exactly what went wrong with your order.
Once you submit your request, the seller gets a notification to join the conversation. They can offer their side of the story or agree to the return immediately.
Poshmark acts as the judge and makes the final decision based on the photos provided. After the team reviews everything, they will email both parties with the next steps.
Sellers do not have a button to initiate a return for you. If a seller wants to give you a refund, he still has to wait for you to take the first step.
How Long Does Poshmark Return Process Take?
The entire return process usually moves quickly once you submit your request. Poshmark typically reviews most return cases within one to two business days.
Complex cases might take a little longer if Poshmark needs more photos. You have to check your email often for updates during this waiting period.
Once they approve your return, you receive a prepaid shipping label immediately. You must drop the package off at the post office within two business days.
If you wait too long to ship, Poshmark cancel your return. The seller gets the item back after a few days of transit time.
Poshmark starts your refund as soon as the tracking shows the seller received the box. The time it takes to get your money back depends on how you originally paid.
Refunds to your Poshmark account balance usually show up in just one or two days. Credits back to a credit card can take a full billing cycle to appear.
Who Pays for Return Shipping on Poshmark?
Poshmark usually covers the cost of shipping when a return is approved. The platform sends a prepaid shipping label directly to the buyer’s email.
This means you do not have to pay extra money to send a bad item back. The seller also does not have to pay for the return shipping label from their earnings.
Poshmark handles these costs as part of their service to keep the marketplace safe. This setup removes the stress of paying for a mistake that was not your fault.
Once the item returns to the seller, you get a full refund of your money. This refund includes the original price of the item and the shipping fees you paid.
Frequently Asked Questions (FAQS)
Can you return on Poshmark if it doesn’t fit?
No, Poshmark does not allow returns for items that do not fit. If the seller provided the correct size, they suggest you “re-posh” the item to sell it yourself.
Do Poshmark sellers have to accept returns?
Sellers only have to accept a return if they misrepresented the item or sent the wrong thing. They are not required to take an item back for fit or because the buyer changed her mind.
Is Poshmark good with refunds?
Poshmark is very reliable with refunds through their Posh Protect system. They act as a fair judge and make sure you get your money back if the item is not as described.
